BY admin | February 18, 2012
New York: (NVONews.Com), There is trouble brewing with the Internal Revenue Service website’s where’s my refund tool these days. The tool that lets users know of the time of a refund has been malfunctioning and giving tax payers using this service, no end of trouble.
Noticing these problems the IRS has posted on its website, “We are aware that some taxpayers who have filed electronically and received an acknowledgement from the IRS are concerned when they visit ‘Where’s My Refund’ and are told that we have no information regarding their return. This is a temporary situation, and we expect to resolve the matter in a few days. At that time, taxpayers will be able to get an expected refund date when they visit ‘Where’s My Refund’.”
What actually happened was that during the first month, when people start filing their tax returns, the IRS issued tax refunds about a week later than it initially told people who used ‘Where’s My Refund’ tool. However, not all who used the tool were affected. Only those who filed their taxes electronically between Jan. 17 and 25 and chose direct deposit for their refund were affected by the glitch.
When the error was noticed in late January, the IRS January the IRS said that delay “relates to fine-tuning IRS systems to adjust for new safeguards put in place this tax season to provide stronger protection against refund fraud.”
The explanation was posted because the error was supposed to have been fixed by the 26th of January.
Julie Miller, TurboTax spokesperson, said this Friday, “What the (tax-preparation) industry is hearing is that IRS has a legacy system and a new modernized e-file system and the latest problems are related to the new system. The IRS is aware that the Where’s My Refund tool that gives you an estimated date for your refund has been intermittently not working. It is supposed to update every 72 hours, that doesn’t consistently happen.”
Typical problem faced by tax payers was that when they filed their online tax returns and went back to check for the refund amount after 72 hours, there was no information. Even If they waited some more time, the refund information failed to be displayed. Then there was a general error message that dogged users checking for their refund details.
Concerning this frustrating situation for the online tax payers, Miller said, “The situation is very concerning for taxpayers. We are telling people if you file through TurboTax and you get an acknowledgment that your return has been accepted, as long as you have that you are good.”
The assurance that they do not have to refile their returns is a great relief. It is so because users get scared when they do not find any log or information of their already-filed tax returns, and wonder that the information is all lost. Since this is not the case and the glitch is just a delay instead of lost data, the relief is enormous. It would also be fixed soon, as assured by the IRS.
It was also reported that the source of this error is a system-wide problem that crept in when increased safeguards were put in place this year to help avoid return fraud.