Vodafone Seeks Time to Stop Using 111 Customer Care Service, TRAI to WaitÂ
New Delhi: Vodafone India has said that it is going to take some time before it is able to stop its 11 customer care service. The company has said that a sudden stoppage is going to put its milliosn of subscribers in great inconvenience.
The company has told this to the Telecom Regulatory Authority of India (TRAI) that has asked it ti stop using the 111 customer care services immediately.
The company was ordered to stop using this number citing the national numbering plan. “We have received a reply from Vodafone to our direction and the matter is currently being examined,” a TRAI official said. According to the official, Vodafone has said that ‘111’ is being used by all its subscribers for customer care services, and it was difficult to stop its use in 10-12 days. “They have sought more time to close the use of 111,” the official added.
The company hasnâ€™t said a word when it was approached by news agencies. As per TRAI’s direction to the company, the Department of Telecom (DoT) had issued the ‘National Numbering Plan 2003’ wherein the numbers 111 to 115 were not allocated for any type of services and they had been kept as ‘spare’. However, the regulator found that Vodafone on its website was urging its customers to call ‘111’ to get internet settings on their handset for pre-paid data offers, postpaid 3G data packs, self-help for data services, Blackberry internet offers and to find out the balance.
Reports suggest that as the company didnâ€™t respond, Department of Telecom (DoT) issued a show cause notice on February 2 to Vodafone for violation of the National Numbering Plan. In reply to TRAI’s notice, Vodafone had said on February 18 that 111 was in use by them for the last 18-20 years and they believed there was no restriction on its use as the number was already under valid use prior to 2003 as a common customer care number across all the circles. After examining Vodafone’s reply, TRAI said that “by using level ‘111’ without the permission of the licensor, the service provider has contravened the national numbering plan and filing annual compliance report to the regulations of the Authority cannot be treated as authorisation to use level ‘111’”.