Delhi Police Railway Helpline No.1512 will serve as a very useful mechanism for rail passengers. The passengers now can file complaints and make suggestions from moving trains without deboarding. Any person can make calls on this all-India Helpline Number from anywhere across the country. An FIR will be lodged on fax/email and copy of the FIR sent to the complainant through fax/email/post.
This Helpline will deal with cases related to problems faced by passengers at Railway Stations and on moving trains. Cases can also be lodged on Police Control Room No.100 and the Delhi Police Railwayâ€™s dedicated Whatâ€™sApp No.875081512 where related Photos and Videos can also be received. STD facilities have been provided in the Delhi Police Control Room to contact anybody in distress and also talk to any concerned Control Room of States/Police Stations. The Delhi Police Railway Control Room will promptly transfer the complaint to escort duty staff in running train for immediately attending to the passengerâ€™s grievance. Police Officers will remain in touch with complainants till their problem is resolved.
For passengers serviced by cellphone service providers in Delhi-NCR Region, 1512 is an all-India number; for passengers having their mobile phones registered anywhere else across the country, they can also access the Delhi Police Railway Helpline by dialing 1XXX-XX-1512.
A phone call on 1512 from anywhere in India will land in the concerned Control Room of State Government Railway Police (GRP), thereby leading to swift response to attend the distress call. This service provides single number on a pan-India basis for GRP related issues.
The Delhi Police has also initiated interstate coordination meetings to evolve measures for passengersâ€™ safety and redressal of grievances of the public and also to share information relevant to other states.
Delhi Police Commissioner Shri BS Bassi attended the function in addition to senior officials from Delhi Police and Union Ministry of Home Affairs.