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Govt may order telcos to compensate users for dropped calls: update

Govt may order telcos to compensate users for dropped calls: update

Govt may order telcos to compensate users for dropped calls: update

Telecom companies in the Indian market are going to be responsible for call drops caused by their bad services. The government is planning to force these telecom companies to pay back for the dropped calls.

Reports suggest that the Indian government is actually planning to ask telecom operators to return the money charged for the dropped calls or throw in extra airtime to compensate for deficient services. Call drops are very common in the country. Sometimes the telecom companies charge you for a minute despite the fact that the call drop happened within the first few second itself.airtel_1121787f

The new directive is going to be welcomed by end users across the country. “The idea is to ensure that a customer is not made to pay for a deficiency on the part of an operator,” a key official in the telecom ministry told Times of India. The same official while elaborating further said that the ministry was “working aggressively” on the issue, especially as call drops became a regular phenomenon in choked networks of metros.

Earlier while talking about the issue, Indian Telecom Minister Ravi Shankar Prasad said, “Call drops need to be minimised. Private operators need to reinforce their mechanism. I have directed officials in the telecom department to work on a disincentive architecture (for the operators) to address the issue”.

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