O2 network problems continue: 3G network is still down

July 12, 2012 | Filed under: Business | Posted by:

O2 network problems continue despite assurances that it will be resolved fast. Meanwhile 3G network is still down and company is struggling to restore it

O2 network seems to be affected even now as thousands of their subscribers are still unable to connect to the network and make or receive calls. Subscribers are upset as the company has failed to meet its deadline to bring the system up and running.

But finally there is some good news for otherwise dejected customers. The company says that it has restored the 2G network and that it is working to restore the 3G network as swiftly as possible. But many customers say they are still unable to connect the network.

Earlier the company had asked its users to switch off 3G option from their mobile handsets claiming that it will at least connect them with the company network. But that failed to help the stranded users.

The company while praising itself on its website says, “O2’s UK 3G (HSPA+ 900 / 2100 MHz) network currently provides voice and high speed data services to over 84% of the UK population at speeds of up to 14.4Mbp and 21Mbps in major cities. O2 was the first UK operator to deploy a 4G/LTE trial network which has demonstrated peak speeds of over 100Mbps to a mobile device”.

In the meantime, the company posted the following message on its website, “Following the previous update that our 2G network service has now been restored, our 3G service has been restoring gradually…We expect full service to return this afternoon. In the meantime customers who were affected should still be able to make and receive calls (and may wish to try switching their mobile phones off and on as service returns)”.

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Posted by on July 12, 2012. Filed under Business. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry
  • nick Beacham Watts

    Have Samsung SGS2 on O2 contract as does my 14 year old we have had no 2G or 3G sevice since mid day Wednesday. Re booting phone makes NO difference. Technical problems do happen and I have no doubt O2 are doing what they can to fix them BUT anodine recorded messages on my O2 pay and Go service and dito on the web site are a disgrace for premium rate sevice. I left Orange because of their dire customer service! There had better be some kind of compensation or many will walk away. And then they will be wanting us to invest in 4G Not +++++ likely!