Sony has come out with a quick official apology following the slew of technical complaints regarding the PlayStation Vita went on sale in Japan at the weekend. Users complained about an unresponsive touchscreens, crashes and freezes. Though new consoles do go through its share of initiating glitches, but experts have been surprised by the number of related postings sent to Twitter and YouTube. Local reports suggest over 300,000 devices were sold over two days.
The console has a gyroscope, accelerometer and electronic compass beneath its 5 inch (12.7cm) OLED touchscreen along with a front and rear mounted cameras.
As technical complaints threatened to tarnish the glamorous launch of the playstation, Sony quickly issued a statement on its PlayStation site that read, “Currently, our information centre regarding PlayStation Vita as well as our usual customer service centre is receiving many enquiries. We apologise if your phone isn’t connected straight away.
“Some issues regarding PlayStation Vita can be addressed by simple procedures at home.” The statement went on to add the list of questions and answers to tackle problems including the console refusing to start-up.
Sony has also released a firmware update that users must install if they wish to be able to continue going online with the device.
Experts are not much worried about its effect as they claim that Sony has bounced back after facing similar early setbacks even before.
Christopher Dring from MCV, a video games industry magazine, said, “One of the biggest problems Microsoft faced with its early Xbox 360 consoles were ‘Red Ring of Death’ failures – but the company overcame them and the system is now one of the best-selling in the world.”
Japanese publisher Enterbrain stated that 321,400 devices were sold over the handheld’s first two days on sale. Sony has not yet released an official sales figure. The PlayStation Vita will be missing the festive shopping season in the US and Europe and going by the estimates, it might even fall short of Nintendo’s 371,000 3DS tally during its launch weekend in February.
Analysts did point out that Nintendo’s sales had slumped a few weeks after the 3DS went on sale and Sony also had to contend with cold weather conditions putting off some shoppers.
By juxtaposing the release of the device alongside a strong line-up of 24 titles, Sony hopes to avoid that fate. The list includes the latest of the Unchartered series and a new version of LittleBigPlanet.
A Sony spokesman stated that there would be 33 games by the time it puts the two models of the device on sale in the UK in February. Of the two models, one will connect to both the internet via 3G and wi-fi, and another just through wi-fi.