BlackBerry services down, users cut off due to messenger outage. A major fault at RIM left millions of BlackBerry smartphone users cut off.
At around 11 am, a glitch caused several online customer services all over Europe, the Middle East and Africa unaccessible. The affected websites were served by a RIM data centre in Slough. The glitch made customers unable to browse the web or instant messages, or access any internet service.
Though there was no comment from the Canadian company, its official Twitter feed, T-Mobile UK tweeted, “There is an issue with Blackberry services at present. RIM are investigating this at present.”
Batelco, a mobile operator in Bahrain, stated, “Please note the issue with BlackBerry service is effecting (sic) all of Bahrain, and it is dealt with by BlackBerry providers in Canada.”
Vodafone Egypt made its position clear by tweeting, “there is Blackberry outage, it’s from RIM side”.
Many BlackBerry users were particularly annoyed at being cut off from BBM, RIM’s free instant messaging service. It is a major selling point for its smartphones and makes them popular among teenagers, who are able to save on text messaging costs.
Customers could not use the free messaging by Blackberry whioch makes it so popular. A Blackberry user Amanda tweeted, “So I have no email, Twitter or BBM on my BlackBerry. I may as well cut one of my arms off too *angry face*.”
Followingt much outrage, RIM did tweet that “some users in EMEA [Europe, the Middle East and Africa] are experiencing issues. We’re investigating, and we apologise for any inconvenience.”